Terms & Conditions

Wye Canoe Shop Terms & Conditions

We reserve the right to change these terms and conditions at any time, without notice.
By using this website you agree to the terms and conditions stated here.


Second hand boats, end of line and clearance products are available on a first come first served basis. Our website is updated as soon as possible, but due to having a busy physical shop we cannot always guarantee the availability. We reserve the right to cancel such orders in this situation.

Product Accuracy

We put a lot of time and effort in to ensuring you read the correct information about our products. However mistakes can be made, Images shown might not be a true representation to the exact product, but we try to make sure it is as close as possible.

We sell a wide range of products from lots of different manufacturers, changes do occur, we do not accept any responsibility for any changes to the products supplied in respect to this.


Payment is required upon placing an order. We will then confirm the products in stock and dispatch them to you.

You can pay for your goods via credit/debit card or PayPal at the end of the checkout process.

Your details are processed but not stored. If you wish you can order and pay via phone to one of our shop staff. 01600 890129

All Prices include VAT at the current rate. For areas that are VAT Exempt please contact us for prices excluding VAT.


If your purchase is not suitable you can return it to us. The Item must be unused, undamaged and have the original labels and packaging.

You need to send us a quick email or give us a call to let us know of your intention to return. Please note you are responsible for return postage. Items ordered incorrectly will be subject to a 10% restocking charge and a store credit will be provided for the amount.

If you require an exchange product sending out to you there will be a small shipping charge to cover this. Of course you can pop into our shop to exchange just please give us a call to make sure we have the product available.

Books and DVD’s cannot be returned unless faulty.

If you need to return a product you have 7 days in which to do this.

If you require a refund we will refund or credit the full amount (minus the shipping cost) to you upon receipt and inspection of the goods.

Please return the goods to us via an insured and traceable delivery service for your peace of mind and protection.

Items being returned due to the wrong size or colour ordered will incur a 10% restocking charge.


You may cancel your order at anytime without reason, within 7 days of delivery.

You may cancel your order provided:

  • The good remain unused and in their original packaging.
  • You or the Recipient retain and take responsibility of the goods until they are returned.
  • You return the package to us.

On Receipt of the goods, Wye Canoe Shop will give you a full refund of the amount paid (less the delivery charge) or a credit as required by the purchaser. Refunds can only be credited back to the original card that the good were purchased with.

We can arrange for the delivery of replacement products to you if required. This constitutes a separate contract between you and the Wye Canoe Shop. This does not affect your statutory Rights.

Purchase of Knives and Age Restricted Products

Due to the UK Law sale of knives are restricted to persons aged 18 and over. By purchasing a knife you are agreeing that to these terms and that you are over 18 years old.


Canoeing, Kayaking & Climbing are dangerous sports, there are assumed risks by undertaking in these activities. Wye Canoe Shop and Wyedean Canoe & Adventure Centre LTD take no responsibility for any loss, damage or death however caused.

It is the customer’s responsibility to ensure they are correctly taught, have the right knowledge and skills to do these sports in a correct and safe manner.

Please ensure that you familiar and confident with the current safety recommendations and the area you are using.  This will help to keep you safe and not endanger the lives of others.

Company Details

Wye Canoe Shop is a trading name of Wyedean Canoe & Adventure Centre LTD

Company Number: 03739801

VAT Number: 489046508

Registered Address

The Shop, Symonds Yat East, Herefordshire, HR9 6JL, United Kingdom

Contact Email

Please click here to contact us by e-mail